FAQs

 

5. HOW DO I SET MY SHIPPING ADDRESS?

    Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

     


    6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

      Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

       


      7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

      The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.